About the role
TeamBuilder is seeking a customer-focused support professional to resolve customer and internal support requests and help users maximize the value of its healthcare workforce management platform. The role also improves support documentation, workflows, self-service, and performance while collaborating with Customer Success, Implementation, Product, Engineering, and Operations. ResponsibilitiesProvide high-quality, timely resolution of customer support requests ranging from Tier 1 through Tier 3Fully understand customer issues before responding, troubleshooting, or escalatingManage customer expectations and communicate clear, actionable resolutionsPrioritize and manage multiple concurrent requests while maintaining a high level of customer satisfactionProvide technical support to both customers and internal teamsEscalate product, configuration, workflow, or implementation-related issues when appropriateCreate, maintain, and improve internal documentation, standard operating procedures,