About the role
Propelus provides workforce compliance management technology and solutions across healthcare. The Customer Support Specialist will support CE Broker or EverCheck customers in a high-volume, remote environment by resolving technical issues through phone, chat, and email, educating users, and contributing to product and process improvements. ResponsibilitiesMultichannel inbound support: Help customers through phone, chat, and email. Your channel mix depends on your team. On the CE Broker team, phone support can make up 80% to 100% of your day. On the EverCheck team, most of your work happens through chat and emailEfficiency and quality: Resolve 6 to 8 cases per hour, depending on your team, while keeping customer satisfaction highAI-supported workflow: Our AI agents handle the first step of many requests. You'll step in for the more complex conversations and make sure each customer gets a complete answerProblem solving: Troubleshoot software bugs and navigation issues, even when there's