Customer Support Specialist

Ensora Health provides software and services for mental and behavioral health therapists, including AI-enabled practice management, electronic medical records, e-prescribing, and billing solutions. The Customer Support Specialist II independently manages routine customer cases, troubleshoots EHR platform issues, uses AI-assisted support tools, and contributes to service improvement and knowledge management. ResponsibilitiesHandle routine customer cases from intake through resolution while maintaining service quality and customer satisfactionProvide timely and professional updates to customers regarding case status and next stepsMaintain accurate case documentation and timely updates within CRM and support systemsUse knowledge of EHR platform workflows, configurations, and AI-enabled capabilities to troubleshoot user issues and guide customers through standard processesUtilize AI-assisted support tools, knowledge bases, and automation technologies to improve resolution speed, consistenc