About the role
ElevenLabs is hiring a Customer Support Specialist to resolve customer issues, troubleshoot technical problems, and keep support documentation current. The role also connects customer feedback with the company and helps moderate user-generated content and the voice library. ResponsibilitiesRapidly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathyChallenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutionsStay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company, giving the users a voice within the company. You're the vital link between our customers and our team, fostering a sense of connectionTake pride in your role as a guardian of our community by actively ensuring that user-gene