Customer Support Specialist

Amber Labs is hiring a Customer Support Specialist to provide responsive, consistent support to customers and clients. The role handles inquiries, shares accurate information, coordinates issue resolution, maintains records, and collaborates with colleagues remotely. ResponsibilitiesRespond to customer and client inquiries through approved communication channels, including phone and email where requiredListen carefully to customer questions, identify their needs, and provide clear and accurate informationAssist with routine questions and coordinate more complex issues with the appropriate teamFollow up on outstanding requests and communicate updates when additional time or assistance is neededMaintain accurate records of customer interactions, inquiries, and actions takenUse company-approved systems and digital tools to organize information and manage requestsBuild positive professional relationships through courteous, helpful, and consistent communicationIdentify recurring customer co