Customer Support Representative

United Allergy Services provides allergy testing and immunotherapy services through physician practices and local clinics. The Customer Support Representative supports physician practices and customers by building relationships, resolving account and service issues, coordinating with internal teams, and guiding customers toward successful outcomes. ResponsibilitiesDevelop key relationships with existing customers through frequent inbound and outbound calls, emails, and ongoing supportBuild productive customer relationships that support long-term business needs and retentionRespond promptly to customer issues, including tier-one clinical questions, order fulfillment, invoice inquiries, payment allocation, claims or denials, and general service requestsSupport timely invoice payments and collections across an assigned portfolio of accountsLead and participate in customer conference calls to strengthen relationships, provide education, and achieve desired outcomesEducate customers on proc