Customer Support Representative

ServiceCore is a rapidly growing field-service software-as-a-service company serving the portable sanitation and septic industries. The Customer Support Representative will provide multi-channel support, troubleshoot and resolve product issues, manage customer cases end-to-end, document issues, and collaborate with Product and Engineering to improve the customer experience. ResponsibilitiesProvide multi-channel customer support via email, chat, and phone, helping customers resolve questions and issues efficiently and clearlyTroubleshoot product issues using Pylon and Jira, knowing when to investigate further, when to escalate, and how to keep the customer informed throughout the processOwn customer issues end-to-end, ensuring nothing falls through the cracks and follow-ups actually happenDocument and categorize issues accurately, helping improve reporting, internal visibility, and long-term product fixesCollaborate closely with teammates and cross-functional partners, especially Produc