Customer Support Representative

PBS Systems is hiring a Customer Support Representative for its Dealer Image Pro division. The role provides technical assistance and troubleshooting to dealership clients through email, SMS, and phone, while documenting issues and coordinating resolutions. ResponsibilitiesMaintain a high level of customer satisfaction through thoughtful, timely, and solution-oriented communicationRespond promptly to customer inquiries through email, SMS, and phone, ensuring a consistent and supportive experience across all channelsCollaborate with the support team to resolve customer issues efficiently and share insights that improve overall service deliveryUtilize internal help documentation and tools to troubleshoot and resolve technical problems quickly and accuratelyEscalate complex or unresolved issues to the appropriate internal teams with clear context and urgencyAccurately document customer interactions and issue resolutions within Salesforce to maintain transparency and support knowledge shar