Customer Support Representative

Fidelity Investments is hiring a Customer Support Representative to assist customers with 401(k) questions, transactions, account maintenance, and financial education. The role provides customer service through voice and digital channels while associates build financial-services knowledge and customer support skills. ResponsibilitiesYou'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resourcesProvide outstanding customer service and communication via voice or digital channels QualificationsFidelity will not provide immigration sponsorship for this positionAbility to establish rapport and relationships through effective communicationGreat listening skills, professionalism, and empathy toward others to support the challenges of our diverse customersProficiency in navigating and troubleshooting basic technology issues or systemsSelf-motivated teammate with