Customer Support Representative

A Full Renovation – Interiors & Design is hiring a Customer Support Representative to support customer communication, issue resolution, account support, and escalation. The role involves documenting interactions, maintaining clear records, protecting customer information, and coordinating support for interior design and remodeling operations. ResponsibilitiesFollow up on open cases until ownership is transferred or the issue is resolvedMeet reasonable response and documentation standards without sacrificing accuracyClarify the customer’s question and review available account or service information before respondingResolve routine issues using approved guidance and escalate non-routine matters when necessaryProtect customer information and follow authentication or access proceduresMaintain professional communication during complaints or difficult conversations QualificationsAbility to listen carefully, clarify needs, and document interactions accuratelyGood judgment about when to resolv