Customer Support Executive

About the Company Mahacol Tie-Up Pvt Ltd operates in the banking, loan, insurance, and NBFC services space, helping customers access and understand financial products through dependable support. The company is seeking a Customer Support Executive to strengthen its customer engagement and service operations in Chembur, Mumbai. Responsibilities Handle customer enquiries related to banking, loans, insurance, and NBFC products through appropriate communication channels. Understand customer concerns, provide accurate information, and guide customers through the next steps. Follow up on requests, applications, documentation, and service issues until resolution. Record interactions and update customer information accurately in internal systems. Coordinate with sales, operations, and other internal teams to resolve customer queries efficiently. Maintain professional communication, meet service standards, and contribute to customer satisfaction. Requirements 1 to 3 years of experience in customer support, customer service, banking, loans, insurance, NBFC, or a related field. Clear verbal and written communication skills with a customer-focused approach. Ability to understand financial products and explain information in a simple, accurate manner. Strong follow-up, problem-solving, record-keeping, and coordination abilities. Comfort with basic computer applications and customer management systems. The role is full-time and based in Chembur, Mumbai, with a monthly in-hand salary of ₹20,000 to ₹40,000.