About the role
LILT is hiring a Customer Support Engineer to support linguists and platform customers using its AI-powered translation platform. The role handles incoming support requests, troubleshoots customer issues, triages bugs, and relays product enhancement requests while working with enterprise customers and internal teams. ResponsibilitiesPlatform support: Assist linguists and platform customers with day-to-day platform questions, including running jobs, opening and processing files, and navigating the LILT interfaceCustomer calls: Join weekly customer calls, and jump on ad hoc calls when needed, explaining technical issues clearly and following through to resolutionBug triage: Investigate and reproduce reported errors, filtering and documenting bugs clearly before escalating to the Engineering team, and communicating feature requests to ProductQueue management: Handle incoming support requests in a timely manner, meeting SLAs and keeping customers informed throughoutProduct enhancement requ