Customer Support Assistant

Breakdown Services is an established software company supporting the entertainment industry. The Customer Support Assistant supports client requests, helps clients learn the software, reviews client applications and documents, and maintains production information in the company database. ResponsibilitiesSupport client questions and requestsResearch and approve potential clients and process documentsAssist in helping new clients learn necessary skills to use our softwareMaintain and update our proprietary database of production information QualificationsBroad experience with both Windows and MAC OSExperience with Word, Google Docs, SlackFamilarity with Chatlio, Freshdesk or similarDetail oriented and take great pride in attention to detailbased in Nevada PreferredKnowledge of the casting process and the role of Agents and Managers BenefitsAll team members are working remotely.