Customer Support Analyst II

GHX hires a Customer Support Analyst II to support customers using its healthcare business-to-business exchange system and related products. The role answers customer questions, troubleshoots system and connectivity problems, documents issues and solutions, and collaborates with other teams to resolve customer needs. ResponsibilitiesActs as a primary point of contact at GHX for its customers who reach out to GHX via telephone, email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general informationWorks cooperatively with other team members and departments to develop effective and timely solutions for customersUtilizes Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutionsUses the Customer Support Knowledge Base to assist customers and provide immediate resolution to t