About the role
Motus is hiring a Customer Support Agent for its Everlance B2C product line. The role supports customers through phone, email, and webchat by resolving issues, answering questions, managing cases, and escalating issues when needed. ResponsibilitiesResolve and respond to end-user and customer requests and issues of varying complexity via phone, email, and webchat efficiently and effectively within established service levelsDelight end-users and client administrators with a positive, customer-centric approach to question and issue resolutionLead customers' expectations and experience in a way that results in high customer satisfactionManage, monitor, and record all customer cases, case updates, and ongoing tasks in the proper channelsReview and process customer forms and documentationServe as Subject Matter Expert (SME) on designated Everlance products and support tasks and processesLiaise with the team management for escalations and to ensure proactive and timely resolution of end-user