Customer Success Executive

About the Company TICS Solutions Private Limited is seeking a Customer Success Executive to support meaningful customer relationships and help clients receive consistent value from the company's solutions. This is an opportunity for an early-career professional to build practical experience in customer communication, issue resolution, and account support within a collaborative workplace. Responsibilities Serve as a reliable point of contact for customers and respond to their questions through appropriate communication channels. Understand customer needs, coordinate internally to resolve concerns, and provide timely updates until closure. Support onboarding, product adoption, follow-ups, and routine account engagement activities. Maintain accurate records of conversations, requests, feedback, and resolutions. Identify recurring customer challenges and share useful insights with relevant teams. Contribute to a positive customer experience while meeting service quality and response-time expectations. Requirements Suitable for freshers and candidates with 0–1 year of experience in customer success, customer support, client servicing, sales support, or a related area. Strong verbal and written communication skills with a polite, solution-focused approach. Good listening, organization, follow-up, and problem-solving abilities. Comfort with learning new products, processes, and customer management tools. Ability to work full-time from the Pune office and collaborate effectively with internal teams. The role offers a monthly salary of ₹20,000–₹22,000 and is intended for motivated professionals who enjoy helping customers and building long-term relationships.