Customer Service Technical Support Specialist

Solutionreach, Inc. is hiring a Technical Support Specialist to troubleshoot its software and provide exceptional support and training to new and current clients. The role helps medical and healthcare professionals use the company’s technology to support their practices. ResponsibilitiesResponding to inbound client calls, chats and cases regarding client specific products while troubleshooting our softwareAct with determination and full ownership to resolve all cases with importance on first contact resolutionDevelop an understanding of product knowledge, architecture, and solutionsDemonstrate comprehensive product knowledge to support our clients in personalizing our service to their practice’s needsExhibit a speed to success through effective troubleshootingHighlight the ability to resolve synchronization software functioning issuesResponsible for managing cases and ensuring timely resolution of client concernsProvide expert advice to assist clients with the health of their business