About the role
WEX Inc is seeking a Client Pay Specialist 1 to support its Corporate Payments business by addressing client needs through phone-based payment processing and customer service. The role processes payments, manages inbound and outbound communications, resolves billing and transaction issues, and maintains client account information. ResponsibilitiesProfessionally and accurately process payments over the phone and manage customer service issues/needs utilizing our various online support tools and processesSelf-manage their workload and show proactive communication and problem-solving skills, while also keeping a professional approach with excellent verbal and written skillsMake timely outbound phone calls to businesses to process credit card payments over the phoneManage inbound phone calls and customer service emails with various payment processing issues/needsUpdate directory accounts as needed to supplement efficient payment processingManage on-going relationships of clients' needs, in