Customer Service Specialist II

Republic Services is hiring a Customer Service Specialist II to provide prompt, professional support to residential and commercial customers. The role responds to service calls, inquiries, requests and complaints, resolves service issues, and records service information for billing, scheduling and tracking. ResponsibilitiesRespond in a timely and accurate manner to routine customer service calls ensuring that residential and commercial service issues and concerns are treated in a respectful and professional mannerEffectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple to moderately complex issues including contractual obligations, billing questions, service cancellations, price increases and equipment issuesReturn all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficie