Customer Service Specialist II

61st Street Service Corporation is hiring a Customer Service Specialist II to support ColumbiaDoctors. The role handles patient, insurer, and physician-office calls; resolves billing inquiries; collects balances and arranges payments; and updates patient and insurance information. Responsibilities Expeditiously handle large volume of callsAttempts to collect full payment from patient or guarantorEstablishes payment arrangements per guidelines. Documents terms in billing systemApplies of payments collected over the phone to each date of serviceHandles customer inquiries, disputes and complaints. Escalates contentious complaints to supervisor or higher managementObtains all insurance, demographic, guarantor information and updates patient profile as well as bill third party payers as appropriatePerforms other job duties as required and assigned Qualifications High school graduate or GED certificate is requiredA minimum of 1 years' experience in a physician billing or third party payer en