Customer Service Specialist I - Customer Service Center

WesBanco is hiring a Customer Service Specialist I to respond to and resolve customer requests about bank products and services through its call center. The role provides courteous support, handles customer transactions and account questions, and helps customers use digital banking services while meeting service standards. Responsibilities Personally, models the standards of the Bank's Mission, Vision, and PledgeProcesses inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests. Uses the training and reference materials provided in order to work and resolve an issue or question independentlyDe-escalates situations when necessary or escalates call to supervisor after de-escalation attemptAccepts ownership of the customer request and follows it through to resolutionAssists customers with various computing environments, including both Apple and Android products, b