Customer Service Representative/Scheduler

Affordable Appliance Repair provides appliance repair services and is seeking a Customer Service Representative to support customers remotely from Arizona. The role involves handling inbound calls, identifying customer needs, scheduling services, documenting interactions, resolving concerns, and meeting individual and team quotas. ResponsibilitiesReceive a high volume of inbound callsIdentify the reason for the customer’s call, collect relevant information, and schedule customersRefer to premade scripts for a variety of customer service topicsUse best practices in customer service techniques to develop rapport and build relationships with customersDocument all customer interactionsMeet personal and team quotas QualificationsHigh school diploma/GEDComfortable using computers and customer management softwareExcellent phone and verbal communication skillsUnderstanding of active listening techniquesAbility to work well under pressureHighly organized with the ability to prioritize projects