Customer Service Representative I, Cyber & Data Resilience

Kroll is hiring a Customer Service Representative I for its Identity Theft and Breach Notification practice. The role handles inbound calls and emails, provides web support and Tier 1 assistance to breach members, and answers questions about Kroll’s products and services. ResponsibilitiesAnswer inbound phone calls and emails in a contact center environmentProvide excellent customer service supportProvide accurate information regarding Kroll’s products, services, and product delivery systemsBe professional and courteous with callers at all timesMaintain confidential information in accordance with company procedures and standardsPossess the ability to quickly respond to client and consumer issues and complete a high volume of tasks and assignmentsWork well within a team environment and independentlyMust study for and pass the Fair Credit Reporting Act (FCRA) certification exam. Study time, costs for exam and materials will be provided by KrollOther administrative work as neededPerform al