Customer Service Representative (E-Commerce & Post-Purchase Support)

SuperBox for TV is an authorized distributor of SuperBox streaming media hardware serving customers across the United States and Canada. The Customer Service Representative will provide omnichannel pre-sales and post-purchase support, manage orders and shipping inquiries, process billing and returns, and triage technical issues for escalation. ResponsibilitiesYou will be the welcoming voice and prompt typing hand behind our live web chat, customer helpdesk, and inbound telephone lines. During peak shopping hours, you will assist hesitant shoppers who are evaluating the SuperBox S6, S7, or S8, explaining model distinctions, subscription-free streaming benefits, warranty coverage, and return guarantees in warm, easily understandable terms. Your goal is not aggressive upselling, but rather providing honest, reassuring guidance that builds long-term customer trustYou will monitor order lifecycles from website checkout through final delivery, utilizing our store management systems and couri