Customer Service Representative - Contact Center

Bass Pro Shops is seeking a Customer Service Representative – Contact Center to provide front-line customer support through phone, email, and chat. The role handles product, order, account, and service inquiries, resolves customer concerns, supports sales opportunities, and maintains contact center performance and quality standards. Responsibilities· Handles inbound customer service calls, customer support contacts, and chat support interactions while meeting established contact center service, quality, productivity, and attendance standards· Provides customer support by responding to inquiries related to account information, order status, product questions, returns, exchanges, shipping concerns, billing issues, promotions, and other customer service matters· Delivers first-call resolution whenever possible by utilizing contact center resources, systems, and problem-solving skills to resolve customer concerns efficiently and professionally· Navigates multiple customer service and conta