Customer Service Representative - Call Center

Kellermeyer Bergensons Services (KBS) is hiring a Customer Service Representative to manage customer and vendor communications, service records, and project scheduling. The role supports service-level agreements, resolves and tracks customer issues, and coordinates with internal teams to improve the customer experience. ResponsibilitiesResponsible for accurate and timely creation and management of Service Records, Service Orders, Case Records, IVR Management, Client Work Order systems and QA CallsCommunicates directly with customers and vendors via phone or emailAssesses and responds promptly to customer inquiries, comments, and complaints, with the ability to properly triage requests based on urgencyObtains and evaluates all relevant information to effectively address customer service inquiries, comments, or complaintsHandles and resolves customer complaints quickly and professionally, with follow up to ensure that complaints were resolved to the customer’s satisfactionSchedules and m