Customer Service Representative - Call Center

Deposita, an Allied Universal company, is hiring a Customer Service Representative for its customer-focused team. The role provides technical customer support, documents and tracks customer issues and escalations, and monitors network, hardware, and software health. ResponsibilitiesIdentify customers' needs, clarify information, provide direct support or guidance toward to resolutionTackle a variety of problems in technical systems with skill and accuracyCreate cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next levelMaintain customer service as an utmost priority and continuously develop the ability to deal with challenging customer conversationsDiscern changes in call types and report to managementMonitor health of network, hardware, and software for our customersTrack escalations through proper channels to completion QualificationsHigh school diploma or equi