Customer Service Representative, Bilingual (Spanish)

PayZen is on a mission to improve financial health in healthcare by increasing patient access and affordability while reducing administrative complexity for providers. The Customer Service Representative will support bilingual patients and providers by handling billing questions, payment plan enrollment, inbound and outbound communications, and payment plan resolution while advocating for an exceptional patient experience. ResponsibilitiesRepresent PayZen values and deliver excellent, empathetic service in every patient and provider interaction — in both English and SpanishHandle inbound and outbound calls and emails to address topics including account questions, billing issues, and payment plan enrollmentEducate and guide patients on digital payment options and the benefits of PayZen's platformConduct outbound payment plan conversations with patients to resolve overdue accountsCollaborate with providers to resolve issues related to patient payment plansIdentify opportunities for proce