Customer Service Representative

Think Academy is a world-leading education and technology enterprise serving millions of students globally. The Customer Service Representative role involves providing course consultations, proactive outreach to potential customers, and delivering excellent service to existing clients. ResponsibilitiesResponsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materialsRecommend suitable classes based on students' learning progress to ensure the smooth delivery of educational servicesAssist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments QualificationsBachelor's degree or above, has strong interest in Education-related fieldsQuick to learn and master the basic knowledge required for work, with a strong sense of customer serviceStrong se