Customer Service Representative

The New York Racing Association is hiring a Customer Service Representative to support internal and external customers by phone and live chat. The role handles account inquiries, basic troubleshooting, customer discrepancies, and questions about events, promotions, and wagering. Responsibilities Provide general customer service information. (Hours of operation, directions, etc.)Ability to handle heavy call volumes of both inbound and outboundAssist NYRA Bets and all other affiliate partners/customers with account inquiriesTroubleshoot password and basic technical/app inquiriesResearch any misapplied information or customer discrepanciesProvide special event, promotions and wagering detailsAssist customer via telephone and live chat as neededPerforms other duties as assigned by supervisors or other senior management Qualifications High School Diploma or Technical CertificationMinimum three (3) years of experience in a call center or a customer service position with focus on customer, re