Customer Service Representative

TechOp Solutions International is seeking experienced call center professionals to support a government client. The Customer Service Representative will provide professional customer service, handle and document calls, conduct research, prepare reports, and navigate multiple systems while exercising sound judgment. ResponsibilitiesAnswer and track incoming callsPrepare and submit accurate, detailed reports in government systemsEngage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision treesNavigate multiple systems and applications simultaneously while accurately documenting and maintaining informationAccurately record all details in accordance with proceduresConduct database and open-source researchRoute and escalate calls appropriatelyOther duties, as assigned