Customer Service Representative

The client is seeking Customer Service Representatives to support customers with questions and requests related to their insurance policies. The role involves handling inbound calls, researching inquiries, explaining policy information, resolving account-related issues, maintaining customer records, and collaborating with internal teams in a primarily work-from-home environment with periodic office visits. ResponsibilitiesHandle inbound customer calls and provide professional customer serviceRespond to questions regarding Client policies and proceduresResearch customer requests and provide accurate informationExplain policy options and assist customers with appropriate next stepsAssist customers with site access and other account-related requestsRefer policy modifications and complex issues to the appropriate internal teamsMaintain accurate customer records and documentationNavigate multiple electronic systems to research and resolve customer inquiriesBuild and maintain positive relati