Customer Service Representative

EssilorLuxottica is hiring a Customer Service Representative to support new and existing business clients. The role handles calls, processes orders, resolves customer issues, and follows up on inquiries about order status, shipping, and product availability. Responsibilities Answers incoming calls and processes ordersResolves customer complaints, troubleshoots issues to determine best path for resolutionCorrectly documents customer interactions and tracks call typesMaintains support service levels and upholds Luxottica’s Customer Service standardsOwns follow up with customers to resolve inquiries regarding order status, shipping status and stock availabilityTakes inbound phone calls for up-to 90% of assigned shiftPerforms all other duties as assigned Qualifications High school diploma1+ year(s) of experience working in customer service, hospitality or call center environmentExcellent telephone etiquette, including the ability to communicate with confidence in a clear, professional spea