Customer Service Representative

SpinQuest is hiring Customer Service Representatives to deliver responsive support and a high-quality player experience. The role resolves questions and troubleshoots issues related to accounts, purchases, redemptions, promotions, gameplay, and platform functionality, while documenting and escalating cases as needed. ResponsibilitiesProvide timely, friendly, and professional support across player service channelsTroubleshoot account, purchase, redemption, promotion, gameplay, and platform-related questions using established guidelinesReview account information and transaction details using internal tools to investigate and resolve player concernsDocument player interactions, resolutions, and recurring issues accurately to support visibility and continuous improvementEscalate complex, sensitive, or unresolved cases to the appropriate team membersFollow SpinQuest’s service standards, policies, and procedures to deliver a consistent, high-quality player experienceMeet service quality and