Customer Service Representative

We are an established, rapidly growing nationwide DME supplier with our corporate office based in Seattle. We are currently looking for a full-time Customer Service Representative to add to our growing team. This is a remote position but if hired, you will need to conform to the working hours of 8am-5pm Pacific Time. Our employees are friendly, talented, and system oriented. The company is very team-driven with an emphasis on collaboration. We offer a friendly caring work atmosphere, generous paid vacation policies, and competitive benefits. Check us out at www.soundviewmed.com.The RoleYou’ll be the voice of Soundview for patients and partners. On a day-to-day basis, you’ll:Handle 50–60 calls a day (inbound and outbound) to answer questions, check order statuses, and guide patients.Take and process orders, changes, and returns with a high level of accuracy.Coordinate closely with billing and sales teams to resolve disputes and keep order schedules moving.Navigate compliance, sticking s