Customer Service Representative

Service 1st Contractors is hiring a Customer Service Representative to assist customers, resolve service requests and problems, and support customer needs through telephone and in-person interactions. The role also involves coordinating with internal departments, maintaining customer relationships, and completing data entry, reports, and forms. ResponsibilitiesProvide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone)Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resourceInvestigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriateBuild and maintain strong relationships with all internal and external customersPerform and/or assist with a full range of customer service oriented telephone activities; responds to customer inquiries and determines appropriate response or dire