Customer Service Representative

R&S Northeast is hiring a Customer Service Representative to handle client inquiries, resolve customer concerns, and process and audit orders. The role also supports the sales team and coordinates with Finance on transactional information for client billing. ResponsibilitiesThe Customer Service Representative fulfills essential tasks related to delivering service to a clientCustomer Service Representative acts as first-line representatives and subject matter experts responsible for handling client inquiries to ensure satisfactory resolution to issues that may arise. He/she will handle escalated calls, process transactions, and support the sales teamRepresentatives are responsible for order processing, order auditing, and communication and resolution of issues that may prevent orders from shipping. Under general supervision, processes customer requests related to orders in a timely, accurate and professional manner. Fosters the growth of a strong client base through creating positive in