About the role
Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Customer Service Representative will support providers and patients with prescription status, delivery, order, reorder, payment, and pharmacy benefit inquiries through phone-based and online tools. The role requires researching complex issues, documenting information, and communicating solutions compassionately. ResponsibilitiesAbility to work in paperless environment using only authorized online toolsRespond to incoming calls from our providers and patients on issues related to prescription status inquiries and assisting with order deliveryAsk appropriate questions and listen actively while documenting required information in computer systemsIdentify issues and communicate solutions and steps to providers and patients with prescription orders and reordersMake outbound calls to providers and patients on prescription orders and payment issues based on business need