Customer Service Representative

OneVision Resources is hiring a Customer Service Representative to provide homeowners with a welcoming first point of contact for technology support. The role guides callers through support options, routes requests to Technology Specialists, supports membership enrollment, and maintains accurate ticket and client records. ResponsibilitiesEstablishing "The First-Minute Experience": Acknowledging both the technical problem and the stress it causes, signaling ownership early by letting the client know, “We’ll figure this out together“Managing Incoming Requests: Answering, screening, and forwarding support requests via telephone, ensuring clients are directed to the right Technology SpecialistNavigating Critical Moments: Handling high-leverage situations, such as a frustrated homeowner who can't stream their favorite show or a new client who hasn't yet built trust with usConversational Guidance: Using active listening to walk non-member clients through their support options and enrolling t