Customer Service Representative

Caring. Connecting. Growing together.With these values to guide us, our people are committed to making a meaningful difference in the lives of those we are honored to serve.IntegrityCompassionInclusionRelationshipsInnovationPerformancePrimary Responsibilities:Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements.Provides excellent customer service via first call resolution as frequently as possible.Advocate for patients regarding complaints or billing issues within the established policies and procedures of the department.Advises management of customer service issues which may require attention in a timely manner.Resolve assigned accounts in a timely and accurate manner, which maximizes reimbursement in compliance with the department's policy and procedures.Research and accurately resolve outstanding patient balances in accordance with all departmental and system policies and procedures.Meet or excee