About the role
Levata is hiring a Customer Service Representative to support customers through phone, email, and live chat. The role handles customer and order issues, return processing, delivery problems, and coordination of custom product sales orders. ResponsibilitiesAnswer customer service calls across multiple storefronts – high-volumeScreen Technical Support calls to ensure Customers are authorized to speak with Technical SupportRespond to customer service emails across multiple storefronts – high-volumeEngage with customers through live chatAddress customer inquiries related to order returns or order issues in a timely, professional mannerEnsure appropriate resolution to any outstanding order issue is completedAddress internal department inquiries in a timely, professional manner. Ensure appropriate resolution to any outstanding task is completedDocument and communicate customer issues and/or complaints at the account levelProcess & approve returns (RMAs) & track RMAs in our system with notes