Customer Service Representative

InteLogix is a customer service organization focused on providing innovative solutions and exceptional services. The Customer Service Representative serves as the primary contact for utility-service customers, answering questions, resolving complaints, documenting interactions, and guiding customers to solutions while meeting service and performance goals. ResponsibilitiesSuccessfully complete virtual paid training program which requires passing tests each weekServe as the primary point of contact for customers who have questions about their utility service. Typical inquiries include starting or stopping service, billing questions, and payment assistanceProvide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutionsMaintain a thorough understanding of products, services and policies to effectively assist customersAccurately document customer interactions and transactions across all tools/platformsCollaborate with other departme