About the role
Ikigai is seeking a Customer Service Representative to provide exceptional support to customers in a fully remote role. The position serves as the primary contact for inquiries and support requests, resolves issues, assists with account and order management, and collaborates across departments to improve the customer experience. ResponsibilitiesRespond to customer inquiries via phone, email, chat, or social media in a professional and timely mannerTroubleshoot product or service issues and provide appropriate solutions or escalate when necessaryAssist customers with account management, billing, product details, and order processingDocument customer interactions and feedback to improve service qualityMaintain up-to-date knowledge of products, services, and company policies to provide accurate informationCollaborate with other departments to resolve customer issues and ensure a positive customer experienceContinuously improve customer service processes based on feedback and industry best