Customer Service Representative

Highmark Inc. is hiring a Customer Service Representative to resolve standard and occasional non-standard customer inquiries, comments, and concerns. The role provides customer support across communication channels, aims to resolve concerns in a single interaction, and follows company policies and processes. ResponsibilitiesEngages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assignedStrives to resolve customer concerns in a single interaction via telephone, written, or face to face communicationResponds to a diverse set of customers with an equal level of confidence regardless of the issue at handWorks independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiriesRoutinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem