Customer Service Representative

GFL Environmental Inc. is hiring a Customer Service Representative to promote and sell solid waste services to businesses and industrial customers. The role handles customer inquiries and concerns, supports outside sales representatives with appointments and quotations, and coordinates service issues with operations. ResponsibilitiesProvide excellent customer service and professionalism to all customers via in person, telephone, email, or via the webCommunicate clearly and concisely with on-the-road employees to give instructions and assistanceAnswer incoming and make outgoing customer telephone callsReceive and resolve, within established guidelines, customer questions and concernsMonitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with salesTrack customer information and concerns and enter data into databaseResearch and complete customer refunds and submit for approval be