Customer Service Representative

Fortune Brands Innovations is an industry-leading home, security and digital products company. The Customer Service Representative provides high-quality care to B2B customers by managing customer inquiries, validating and processing orders, and resolving service issues. ResponsibilitiesResponsible for timely and accurate order validation of high volumes of sales revenue ensuring understanding of service expectations to unique and varying customer requirementsManage order modifications in alignment with customer requests while mitigating negative service impact and dollarized fine risk where applicableRespond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing and sales programsManage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions via phone, email and fax while meeting customer experience communications standardsWork ef