Customer Service Representative

Ferguson is a supplier serving commercial, residential, industrial, and related industries. The Customer Service Representative supports internal Ferguson Home sales and support teams by researching lead times, responding to ETA requests, and identifying purchase order and sourcing details. The role also involves using order management systems, communicating with internal partners, and managing multiple requests accurately and efficiently. ResponsibilitiesProvide ongoing support to internal associates across Ferguson Home sales and support teamsResearch and respond to lead time and ETA requests submitted through internal applicationsIdentify where items were ordered, including reviewing purchase orders and sourcing detailsUtilize order management systems to research order history and statusCommunicate clearly and professionally with internal partners through written and verbal communicationFollow established processes to ensure accurate, consistent, and timely responsesManage multiple