About the role
DXC Technology Services, LLC is seeking a Customer Service Representative to support federal programs as part of its remote Help Desk team. The role handles customer calls, documents and resolves requests using help desk software, escalates issues, follows compliance protocols, and works scheduled shifts. ResponsibilitiesHandle inbound and outbound customer callsDocument inquiries and escalate issues as neededUse help desk software to track and resolve requestsFollow compliance protocols when working with sensitive informationWork scheduled shifts (Mon–Fri between 6 AM–9 PM CST; Sat 6 AM–6 PM CST) QualificationsWe are seeking U.S. CitizensHigh school diploma or GED1+ year customer service or call center experienceFamiliarity with help desk software and telephone systemsStrong communication and problem‐solving skills BenefitsRemote U.S.-based role