Customer Service Representative

Equitable is seeking a Customer Service Representative to handle inbound client and financial professional inquiries about insurance products, including products affected by financial markets. The role focuses on delivering customer service by phone, meeting department performance goals, and completing training on operational policies, products, and procedures. ResponsibilitiesAnswer an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from Clients and Financial ProfessionalsDeliver exceptional customer service while adhering to Attendance guidelines, Quality, Productivity, Availability, ACW, and Adherence goals established by the departmentThis position requires active participation and successful completion of customer service training and other training to remain current with operational policies, new products and procedures QualificationsHigh School Diploma1+ years of customer service experience with superior customer service