Customer Service Representative

ConferenceDirect is an employer providing contact center and event-related services. The Customer Service Representative handles inbound hotel reservations, event registration calls, and customer emails while entering data, resolving issues, providing accommodation and registration information, and supporting contact center productivity and quality goals. ResponsibilitiesFollowing call flow model and quality assurance guidelines:Process inbound hotel reservations and event registration callsProcess inbound emails and respond to customer questions using templatesKeep calls and emails on task and ensure efficient use of call handle timeNegotiate to find the best outcome and utilize tools appropriately:Demonstrate effective questioning/listening skills when speaking with customersAbility to control conversation with customerAbility to use appropriate analysis, judgment and logic when solving problems and making decisionsDemonstration of good verbal, and written communication, customer ser